Here are the questions we are most frequently being asked:
What happens when an order is placed?
When your order is placed, you will see an "Order Receipt" page, which will have your Order number order on it. This is a confirmation that your order has successfully been placed and is being processed. You will also receive an e-mail confirmation from This Is It Shopscom LLC (that's US!) If you do not receive this message within a couple of hours of placing your order, please contact us.
What information do we collect?
We only collect information that you submit. You submit information to us on one occasion. We will redirect you to PayPal® or stripe® to provide your credit card information along with your shipping information so we can fulfill your order. This process usually takes a few minutes. Once you’ve completed the payment, we’ll return you to our order confirmation page.
Is the information we collect secure? How do I know my credit card information is secure?
This Is It Shops does not obtain your credit card information for your safety and security. Our websites use stripe® Checkout or PayPal® Secure Checkout for your safety and security. If you receive an email requesting this information, do not respond with your information. You only have to submit this information on our checkout site at the time you complete an order through our Secure Checkout providers. Both PayPal® and stripe® use the most current SSL encryption for all information you submit during checkout and all transactions are completed over a secured connection. Only you, PayPal® or stripe® can access any information exchanged over that connection. This Is It Shops cares about your safety and security while shopping online, which is why we have chosen stripe® and PayPal® Checkout for our payment gateways on our e-tail stores.
How do we use the information we collect?
Your information is solely and exclusively used to complete and ship your order, to contact you to resolve or advise of any concerns with the order, and to contact you via e-mail if we need to ensure that your order was handled properly.
Who has access to the information we collect?
Only those people who need to see your information to fulfill your order have access to your information, and do not have access to your credit card information.
Do we share the information we collect?
This Is It Shopscom LLC does not, under any circumstances, share, sell, or otherwise make available any information about you, your location, your purchase, your purchasing habits or purchasing history, your e-mail address, your credit card, or any other information collected during your business transaction with us to any third party, with the exclusion of information required to complete your order with our warehouse(s), which is limited to your shipping address.
You may contact us for further information.
Q:Are your items guaranteed?A: ALL of our items carry our own 30-DAY money back guarantee. Our Black Forest Cuckoo Clocks carry a TWO_YEAR Limited warranty as shown on our Black Forest Cuckoo Clock page. All new, in box items carry the original manufacturer's warranty. Contact us if there are any defects and we will contact the manufacturer for repair details for you.
Q:What is your return policy?
A: We're on the level and always stand behind your purchase 100%. If you are not satisfied with your purchase - for any reason – you can return it to us in its original packaging within 30 days - just contact us first so we can set up a RMA (Return Merchandise Authorization) and we will provide a return shipping label. After our receipt of your return, we will refund your money – with no hassles, no questions, and no problems.
Q:Can I get a refund?
A: Refunds are given after we have had the opportunity to resolve your problem to your satisfaction and are unable to do so. Refund requests must be made within thirty days of receipt of your order.
Q:Who supplies support for the products you sell?
A:That's easy - WE do. Unlike those "Big Box" retailers, WE (This Is It Shops.com L.L.C.) stands behind each and every product we sell on any of our eCommerce websites. If you have an issue with anything we sell, even long after the purchase (and long after the 30 day guarantee period), just contact US and WE will resolve your issue for you.
Q:Where do you ship to?
A: At this time, we are only serving customers in the Continental USA through our eCommerce sites.
Q:How much is the Shipping and Handling Charge?
A: Because shipping carriers are constantly changing prices, we have simplified shipping and handling charges for Standard Ground shipping to the 48 Continental USA states. Charges are either $9.99 or $14.99 based upon the TOTAL SHIPPING weight of your order (i.e. product + shipping box + packing materials). Weights shown on product info pages are the total SHIPPING weight of the item. Orders weighing 5 lbs or less are $9.99 and orders weighing over 5 lbs are $14.99. Simple huh? Express handling & shipping charges (if desired) are specified in your shopping cart prior to checkout.
Q:Do you combine shipping?
A: We ship from multiple warehouses in several states, including FL, MO, CA, MI, and WA, each with expertise in our products so that each item in your purchase(s) is carefully and delicately packed to ensure there is no damage to your item in shipping. So depending upon product availability, your purchase may be shipped in multiple packages which may not deliver at the same time. As we do ship from multiple warehouses throughout the country, please do not be alarmed if you ordered several items and they do not arrive together. If you receive what appears to be an incomplete shipment, it is very likely the remainder is in transit to you from a different shipping warehouse. If this package does not contain all items you ordered, please contact us and we will provide you with the status of the remainder of your order.
Q: What about shipping confirmation?
A: Tracking will be emailed to you as soon as your order is shipped, however please note that in some cases we are unable to receive tracking information in a timely fashion, and occasionally do not receive it at all. It is not uncommon for us to receive the tracking information from the shipping warehouse only to find that the order has already been delivered.
Q:When can I expect my order to arrive?
A: Orders are generally shipped within 2-3 business days (M-F) after your purchase is verified and payment has cleared. Arrival times depend on the shipping carrier but purchases are generally received by you within 3 - 5 business days after your order is placed if using STANDARD shipping. Expedited shipping speeds up the order PROCESSING time. Most orders are shipped within 2-3 BUSINESS days using STANDARD shipping.
Q:Are your items new?
A: Unless otherwise specified in the listing - ALL items are new, in manufacturer's original packaging with the manufacturer's warranty.
Q: How can I check the status of my order?
A: We will keep you posted of your order status by email. You can call or text (SMS) our toll-free number, send us an email, or use our chat features to contact us to check the status of your order.