Why buy from us?
This Is It Shops.com LLC is a third generation family owned and operated e-commerce business originally established as 'Nik Nak Nooks' in May 1981 as a flea market operation in Warren Michigan We began by selling consumer electronics items along with copper musical sculptures (knick knacks). Our flea market operations were so successful, our Baby Boomer founder opened our 1st brick & mortar store in Ferndale MI in September 1981 with a focus on collectible knick knacks like Precious Moments® figurines and handcrafted gift items. We began our online ventures by selling on eBay® and Amazon® in 2003 and developed our own 'thisisitshops' branded websites in 2005..
We are a well established small business with the D-U-N-S Number of 017101097. This Is It Shops com L.L.C. also has a BBB® rating of A+ and we obtained BBB® Accredidation on 02/18/2021. Just think of the "mom & pop" small town stores where the owner bends over backwards to take care of his or her customers - that's us! We are a small business and our partner/suppliers are also "mom & pop" type small businesses where every purchase helps to support a "family" and not a major corporation. This Is It Shops com, LLC always welcomes you to enjoy safe, secure, and pleasurable online shopping at each of our This Is It Shops eCommerce stores. We think you'll find that customer service, personal service, is the philosophy at each of our This Is It Shops ecommerce stores.
Just think of the "mom & pop" small town stores where the owner bends over backwards to take care of his or her customers - that's This Is It Shops com LLC. We offer personal service to each and every consumer who visits one of our ecommerce shops, just as if the site was a brick-n-mortar store; and WE stand behind every product we sell. - 100%. “This Is It Shops always offers you a safe and secure "e-tailing" experience on any of our websites. We're on the level and always stand behind your purchase 100%.
If you are not satisfied with your purchase - for any reason - CONTACT US within 30 days & we will supply you with a shipping label so you can return your purchase to us in its original packaging - and we will refund your money! - no hassles, no questions, no problems!”
Our partner/suppliers are all small businesses - mom & pop shops - just like we are; some are USA based and others are out of country. We are firm supporters of small business everywhere and choose to partner with other 'mom & pop' type businesses as our suppliers instead of dealing with 'Big Box wholesalers. That way we can offer you quality knick knack products produced by other small businesses. We are a family-owned and operated importing and retail company on the Web since 2003 with our specialty and niche "ecommerce" stores - and we plan to be around for a long time to come.
Here are the questions we are most frequently being asked:
?What happens when I place an order?
When your order is placed, you will see an "Order Receipt" page, which will have your Order number order on it. This is a confirmation that your order has successfully been placed and is being processed. You will also receive an e-mail confirmation from This Is It Shopscom LLC (that's US!) If you do not receive this message within a couple of hours of placing your order, please contact us.
?What information do we collect?
We only collect information that you submit. You submit information to us on one occasion. You can use our secure online checkout (powered by stripe®) or we will redirect you to PayPal® if you select PayPal® checkout to provide your credit card information along with your shipping information so we can fulfill your order. This process usually takes a few seconds. Once you’ve completed the payment, we’ll return you to our order confirmation page.
?Is the information we collect secure? How do I know my credit card information is secure?
This Is It Shops does not obtain your credit card information for your safety and security. Our websites use stripe® Checkout or PayPal® Secure Checkout for your safety and security. If you receive an email requesting this information, do not respond with your information. You only have to submit this information on our checkout site at the time you complete an order through our Secure Checkout providers. Both PayPal® and stripe® use the most current SSL encryption for all information you submit during checkout and all transactions are completed over a secured connection. Only you, PayPal® or stripe® can access any information exchanged over that connection. This Is It Shops cares about your safety and security while shopping online, which is why we have chosen stripe® and PayPal® Checkout for our payment gateways on our e-tail stores. And due to the economic conditions caused by the ongoing pandemic, we have opted to offer 'Buy now - pay later' with AFFIRM:
?How do we use the information we collect?
Your information is solely and exclusively used to complete and ship your order, to contact you to resolve or advise of any concerns with the order, and to contact you via e-mail if we need to ensure that your order was handled properly. We do not use your e-mail address for ANY other reason except to complete your purchase. We hate e-mail solicitations as much as the next guy so don't worry - you won't get any from us.
?Who has access to the information we collect?
Only those people who need to see your information to fulfill your order have access to your information, and do not have access to your credit card information.
?Do we share the information we collect?
This Is It Shopscom LLC does not, under any circumstances, share, sell, or otherwise make available any information about you, your location, your purchase, your purchasing habits or purchasing history, your e-mail address, your credit card, or any other information collected during your business transaction with us to any third party, with the exclusion of information required to complete your order with our warehouse(s), which is limited to your shipping address.
You can always contact us for further information.
“We're on the level and always stand behind your purchase 100%.” If you (our customer) are not satisfied with your purchase - for any reason – you can request to return it to us in its original packaging within 30 days - and we will refund your money – with no hassles, no questions, and no problems. Simply email us for a RMA (Return Merchandise Authorization) and we will supply you with a shipping label to use to return your item. That's why you can
Q: Are your items guaranteed?
A: ALL of our items carry our own 30-DAY money back guarantee. All new, in box items carry the original manufacturer's warranty. Contact us if there are any defects and we will contact the manufacturer for repair details for you.
Q: What is your return policy?
A: We're on the level and always stand behind your purchase 100%. If you are not satisfied with your purchase - for any reason – you can return it to us in its original packaging (if possible) within 30 days - just contact us first so we can set up a RMA (Return Merchandise Authorization) and we will provide a return shipping label. After our receipt of your return at our returns center, we will refund your money – with no hassles, no questions, and no problems.
Q: Can I get a refund?
A: Refunds are given after we have had the opportunity to resolve your problem to your satisfaction and are unable to do so. Refund requests must be made within thirty days of receipt of your order.
Q: Who supplies support for the products you sell?
A:That's easy - WE do. Unlike those "Big Box" retailers, WE (This Is It Shops.com L.L.C.) stand behind each and every product we sell on any of our eCommerce websites. If you have an issue with anything we sell, even long after the purchase (and long after the 30 day guarantee period), just contact US and WE will resolve your issue for you.
Q: Where do you ship to?
A: At this time, we are only serving customers in the USA (incl: AL, HI, & Puerto Rico) through our eCommerce sites.
Q: How much is the Shipping and Handling Charge?
A: Due to the never-ending pandemic, we had to revert to a FLAT RATE shipping charge to the Continental USA of $8.92 per item in your order. Orders to AL, HI, and PR begin at $10.92 per item. **Some of our Black Forest knick knacks are shipped 'DIRECTLY from Germany' (3 - 5 Business Day Delivery) by UPS Global for a Flat-Rate of $29.99 ('Directly from Germany' will appear in the item description on these items). All of our items are carefully and delicately packed to ensure there is no damage to your purchase in shipping.
Orders are shipped within 1 - 2 business days (M-F) after your purchase is verified and payment has cleared. Arrival times depend on the shipping carrier but purchases are generally received by you within 3 - 5 business days after your order is placed and your payment has cleared. Compare our shipping charges to those of FedEx, UPS, & USPS (what we pay):
Q: Do you combine shipping?
A: Most of our products ship from our partner/supplier warehouses in several states, including AZ, FL, MO, CA, MI, and WA, (and now even Germany) each with expertise in our products so that each item in your purchase(s) is carefully and delicately packed to ensure there is no damage to your item in shipping. So depending upon product availability, your total purchase may be shipped in multiple packages which may not deliver at the same time. As we do ship from multiple warehouses throughout the country, please do not be alarmed if you ordered several items and they do not arrive together. If you receive what appears to be an incomplete shipment, it is very likely the remainder is in transit to you from a different shipping warehouse. If this package does not contain all items you ordered, please contact us and we will provide you with the status of the remainder of your order.
Q: What about shipping confirmation?
A: Tracking will be emailed to you as soon as your order is shipped, however please note that in some cases we are unable to receive tracking information in a timely fashion, and occasionally do not receive it at all. It is not uncommon for us to receive the tracking information from the shipping warehouse only to find that the order has already been delivered.
Q: When can I expect my order to arrive?
A: Orders are generally shipped within 2-3 business days (M-F) after your purchase is verified and payment has cleared. Arrival times depend on the shipping carrier but purchases are generally received by you within 3 - 5 business days after your order is placed using our FLAT RATE shipping.
Q: Are your items new?
A: Unless otherwise specified in the listing - ALL items are new, in manufacturer's original packaging with the manufacturer's warranty.
Q: How can I check the status of my order?
A: We will keep you posted of your order status by email. You can call or text (SMS) our toll-free number, send us an email, or use our chat features to contact us to check the status of your order.
Q: Are your suppliers major wholesalers?
A: NO!! We are a small business (a mom & pop business) and ALL our supplier partners are small businesses as well. In most cases we deal with the actual producer/manufacturer of the items we sell.